Return Eligibility

A product is eligible for return under the following conditions:

 

The product is defective or damaged — If the item you received is physically damaged, malfunctioning, or not working as described, you may return it for a replacement or refund.

The wrong product was delivered — If you received a product different from what you ordered, you are entitled to a return and replacement at no additional cost.

The product is significantly different from its description — If the product materially differs from how it was described or shown at the time of purchase, it is eligible for return.

To be eligible for a return, the following conditions must also be met:

 

The return request must be raised within 7 days of delivery. Requests raised after this period will not be accepted except in exceptional circumstances at Jamunesh's discretion.

The product must be unused and in its original condition, including original packaging, tags, and accessories where applicable. Products that show signs of use, damage caused by the customer, or missing components may not be accepted for return.

Proof of purchase must be provided — order confirmation, receipt, or communication with Jamunesh confirming the transaction.

 

Non-Returnable Items

The following categories are not eligible for return unless they arrive in a defective or damaged condition:

Personal hygiene products — including ear care tools, manicure and nail care sets, and similar items that cannot be resold once opened for hygiene reasons.

Perishable or consumable items — if applicable to any product in our range.

Products damaged due to misuse, improper handling, or failure to follow care or usage instructions.

Products with removed, tampered, or missing serial numbers or manufacturer labels.

 

How to Initiate a Return

To initiate a return, contact Jamunesh within 7 days of receiving your order through one of the following channels:

Phone: 9327952246 or 9727349106
Email: info.jamunesh2022@gmail.com

Provide the following details when contacting us:

Your name and contact number. Details of the product you wish to return. Reason for the return. Photographic evidence of the defect, damage, or incorrect item where applicable.

Our team will review your request and respond within 2 business days with instructions on how to proceed. Do not return a product without first receiving confirmation from Jamunesh, as unauthorised returns may not be accepted.

 

Return Shipping

If the return is due to a defect, damage in transit, or incorrect product delivery, Jamunesh will arrange or bear the cost of return shipping.

If the return is for any other reason accepted at our discretion, return shipping costs may be the responsibility of the customer. This will be communicated clearly at the time the return is approved.

Products must be securely packed for return to prevent further damage in transit. Jamunesh is not responsible for products damaged during return shipping due to inadequate packaging by the customer.

 

Refunds

Once a returned product is received and inspected, Jamunesh will process the applicable resolution — refund or replacement — within 5 to 7 business days.

Refunds will be issued through the same payment method used for the original purchase, or through an agreed alternative method where the original method is not feasible.

Refunds cover the product price. Original delivery charges, if any, are non-refundable unless the return is due to our error — defective product, wrong item delivered, or transit damage.

 

Replacements

Where a replacement is preferred over a refund, Jamunesh will dispatch the replacement product subject to availability. If the same product is not available, we will offer an equivalent alternative or a full refund.

 

Damaged Products Received

If your product arrives visibly damaged, please do the following:

Note the damage at the time of delivery if possible. Take clear photographs of the damaged packaging and product before opening fully. Contact Jamunesh within 48 hours of delivery with the photographs and your order details.

Claims for transit damage raised more than 48 hours after delivery may not be accepted. We strongly encourage customers to inspect deliveries promptly upon receipt.

 

Exchange Policy

Jamunesh does not currently offer direct product exchanges. If you wish to exchange a product, the return process applies for the original item, following which a new order can be placed for the desired product. Contact us and we will facilitate this as smoothly as possible.

 

Cancellations

Orders may be cancelled before dispatch by contacting us at 9327952246 or info.jamunesh2022@gmail.com. Once an order has been dispatched, it cannot be cancelled and the return policy applies instead.